Frequently Asked Questions
Welcome to the Primordial Prints FAQ page! Below you’ll find answers to some of the most commonly asked questions about our products, services, and policies. If you don’t see your question answered here, feel free to reach out to us directly via our Contact Us page.
What is Primordial Prints?
Primordial Prints specializes in high-quality, custom art prints inspired by nature, mythology, and timeless design. We offer unique pieces created by talented artists, available in various sizes, mediums, and finishes.
Where are your products made?
All our prints are crafted in-house or in collaboration with skilled partners to ensure top-tier quality. We take pride in sourcing eco-friendly and durable materials whenever possible.
What types of prints do you offer?
We offer a wide variety of print options, including:
Canvas Prints: Durable, quality, ready-to-hang options.
Clothing Prints: Eye catching and modern, perfect for self expression.
Accessory Prints: Elevate your practice with our stunning yoga mats—just the beginning of what’s to come.
Do you offer custom designs or commissions?
No, we currently do not offer custom orders or commissions. Our focus is on providing a curated collection of ready-made prints designed to suit a variety of tastes and styles. We will consider offering custom pieces in the future!
How do I place an order?
Ordering is simple! Browse our collections, select your desired print, choose the size and material, and click “Add to Cart.” Then, proceed to checkout.
What payment methods do you accept?
We accept:
Credit/Debit Cards (Visa, Mastercard, American Express)
Apple Pay
Klarna
How long will it take to receive my order?
5-7 business days for production, plus shipping time. Shipping typically takes an additional 3-7 business days, depending on your location.
Do you offer international shipping?
Yes, we ship worldwide! Please note that international orders may be subject to customs fees or taxes, which are the buyer’s responsibility.
Can I track my order?
Yes, once your order is shipped, you’ll receive an email with a tracking number. Use this number to track your package.
What is your return policy?
We want you to love your print! If you’re not satisfied, you can return your item within 30 days of delivery. The print must be in its original condition.
Please note that: Return shipping costs are the buyer's responsibility.
What if my order arrives damaged?
If your print arrives damaged, contact us immediately at [email protected] with your order number and photos of the damage. We’ll replace your item free of charge.
How can I contact you?
You can reach us via:
Email: [email protected]
Social Media: Follow us on Facebook, Instagram, TikTok, and Pinterest for updates and inspiration!
Do you offer gift cards?
Yes, digital gift cards are available for purchase on our website. They make the perfect gift for art lovers!
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